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Top ten most popular FAQs
What is an IT managed service provider(MSP)?
An IT managed service provider, or MSP, is a company that provides information technology services and support, including server and PC support, security, cloud services, mobile device management, etc., to businesses with no internal IT staff, or to enhance the abilities and reach of existing IT staff. MSP firms are often described as outsourced IT support, meaning they are hired in lieu of, or in addition to, an internal IT department. MSPs generally use a fixed fee model, with predictable monthly or quarterly payments that are considerably lower in most cases when compared to the cost of hiring additional internal IT employees.
Shouldn't I just hire more part-time or full-time IT staff?
If you currently have an IT professional employee or group of employees, then you already know the often overlooked value of technology in your day-to-day business operations. However, even the most capable staff members can be overwhelmed with helpdesk requests and can’t devote adequate time to other aspects of IT responsibilities as a whole, such as planning, budgeting, and deployment of upgrades or migration to new services. An MSP provides not only additional workforce for everyday support, but also expert consultation and guidance on the overall IT strategy for your business.
Do I value IT system reliability, efficiency and productivity, or are these things my business can do without?
This is a question that only you, the business owner and ultimate IT decision-maker, can answer. If that answer is yes, contact Shrine Software today at 960-199-9798 or visit our website.
Would you replace my developer if I am not satisfied with the performance?
Yes. We will certainly replace your developer if we see that there really is a shortcoming on the developer’s end.
We like the idea, but are unsure. Can we do a Pilot Project?
Solution Analysts welcomes you to try our services. You may choose to have us do a Pilot Project. We have always succeeded in continuing the relationship after demonstration of ability in a pilot project.
Our preferred Pilot Project is either the first sub-system of a larger project, or an independent project that completes within itself. Pilot Projects are typically within 2-4 weeks’ duration.
We invest the same time and energy in Pilot Projects as real projects. You would find the pilot of sufficient quality to continue on the same code. In this sense, Pilots are very different from prototypes.
Will I have the complete control over developers I hire from your company?
We provide you with complete management power over the hired developers. Also, you can easily track the progress with our Project Management and Time Tracking tools.
How many days do you work per week?
We work 5 days a week (Monday – Friday) except on national holidays.
Will my hired developers able to speak English or any other language?
All our developers speak English. Hence, language is never a roadblock for Shrine Software.
Is the difference in time zones a problem?
For Shrine Software, it has never been a problem. Our team of experts understand your need for interacting with them on a regular basis and hence, we can assure you that our developers would implement your project at a time that suits you well.
Why should outsource my IT services?
Practically every small to midsize business relies on information technology to function and serve their customers. Ask yourself: if you pulled the plug on your server or Internet connection, even for just an hour, how would your productivity be affected? How much does it cost to pay employees who cannot perform their work when their systems are unavailable or unreliable? How long will a customer wait for your system to “come back up” when placing an order? If the answers to these questions concern you, then you need to consider a partnership with an IT managed service provider that can reduce or eliminate these risks and keep your business running.
What about training one of my current staff members?
Let’s face it. Information technology is complex and ever-changing. Supporting a busy company’s infrastructure is not the same as home PC repair or setting up an email account for relatives. Even an employee with a knack for computers has other job functions that affect your bottom line, and training that person requires considerable time and expense. By comparison, an MSP has a team of trained professionals whose primary job is to support your IT services and help guide your company leadership in making effective IT decisions. Today’s elaborate IT landscape requires more than just rudimentary break-fix repair; it demands an extensive and competently managed approach. MSP staff are available around the clock for immediate support, and have a wealth of know-how that a single IT staff member can’t match.
If I hire a developer, does that mean I have that person dedicated only for me?
Yes. The developer you hire, like all other regular employees, will work full-time (8 hours a day, 5 days a week) dedicating it only to you.
Are my business secrets and information safe with your company?
All information is kept confidential. Solution Analysts will NOT use this information other than for direct communication between you and the company.
Can you provide references of your clients?
Yes, we can provide you with our client references. We have built solid relationships with our clients by helping them meet their business objectives and providing services and support whenever required. Our clients suggest our name to the other companies for cost effective, high quality and on time web and software development. You can refer to client speak for Testimonial of our customers.
What is your payment structure?
Our payment structure is simple, transparent, and flexible. It entirely depends on the Engagement Model you opt to go with and the size of the project. For starters, we usually take 30% advance of the Project Development cost.
How do we communicate and monitor the project development with our hired developer?
The procedure pertaining to your Project Development depends on the Communication Plan and the Engagement Model you choose.
How can I trust your productivity and charges to me?
Our overall payment structure is transparent. In addition, for you to track the productivity of hired developers, we provide you with Project Management and Time Tracking tools. Hence, the effort and time deployed is always accessible for you to check.
What if the developer takes a day off, vacation or leaves the company?
We understand your concern. It is indeed possible that a developer might go on vacation or leave the company. However, we ensure that it has no impact on your project implementation. We possess n number of in-house developers adeptly trained in a specific technology and skill. Hence, one being absent would fail to affect the progress of your development.